The launch of the All Indonesia app was supposed to simplify border control in Bali, but so far, the new system only confuses tourists and causes delays at the country's entry. What is the problem, and what else needs to be done to cross the border quickly and without unnecessary questions?
The All Indonesia app was positioned as a solution, a single digital window where you can resolve all necessary issues - from the customs declaration form to the health card and immigration matters. Hearing this, some tourists thought this app was enough to handle all formalities, leading to significant delays at the arrival terminal, as foreigners started neglecting visas and tourist tax payments.
To avoid confusion in the future, it should be considered that the entry process to Indonesia now includes three obligatory actions: obtaining a visa, filling out the arrival card through All Indonesia, and paying the tourist tax.
The first step is the visa. The most popular option is Visa on Arrival (VoA) or e-VoA for 30 days with the possibility of extending for another 30 days. You can apply online at the evisa.imigrasi.go.id portal or offline at the arrival terminal. There's also an option to contact the trusted agent Legal Indonesia. In this case, their staff will select the most suitable visa type, assist with issuance, and remind you when it needs to be extended.
Formally, an e-VOA application is allowed to be submitted 48 hours before departure, but it is recommended to do so 7–14 business days in advance. The electronic visa allows the use of automatic gates, reducing the time needed for control.
The second step is All Indonesia. The declaration can be filled out three days before arrival or after landing. You need to enter your passport details, accommodation address, phone number, route, and luggage quantity. The system issues a QR code that must be presented to the control staff. A separate customs declaration is no longer required.
If it was not possible to fill out the form in advance, stationary computers connected to this system have been installed at Bali airport. Airport staff are on hand near them to help with filling out if needed.
The third step is the Bali tourist tax. The amount is 150,000 Indonesian Rupiahs per person. Payment is available via the LoveBali website or mobile app. There are also payment points at the Ngurah Rai airport international arrivals terminal. After payment, the tourist receives a QR code, which must be kept throughout the trip. Checks are carried out selectively in popular tourist places.
It's best to save all QR codes and confirmations as screenshots, as connectivity at the airport may be unstable.
Thus, All Indonesia speeds up verification and replaces paper forms, but it remains just one element of the system. Completing all three steps guarantees unobstructed passage through control and reduces airport congestion.
Sources: CNA Indonesia, TTW.
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