Gojek and Grab mobile apps. Description and instructions for use

Go-Jek employees have calculated the total distance covered in all their completed orders, and it turns out to be 130,000 trips to the moon and back!
If you find yourself in Indonesia for even a short period, consider downloading the Gojek app on your phone. It will significantly ease your life on the island. It's the most popular service in Indonesia, offering motorcycle taxis, regular taxis, food delivery, courier services, and more.
Gojek, as well as Grab, Uber, and others, are ride-hailing apps that provide public transportation services in Indonesia, such as rides on motorcycles or cars that can be ordered through the internet. You can download these apps from the Apple Store and Play Store.
Gojek is the most popular of these apps because, in addition to transportation services, it offers many additional services. In the article below, instructions on how to use various services will be provided using Gojek as an example. Using Grab is identical.
In addition to Indonesia, Gojek's services are now available in Vietnam and Singapore, where Gojek collaborates with the local taxi service Trans-Cab.

What services does Goujack offer?

Gojek offers a wide range of services to cater to various needs:
  1. Transportation: Motorcycles, cars, official Bluebird taxis (GoRide, GoCar, Bluebird).
  2. Food Delivery: (GoFood).
  3. Courier Services: (GoSend).
  4. Cargo Delivery: (GoBox).
  5. Bill Payments: For electricity, home internet, and more (GoTagihan).
  6. Grocery Shopping: (GoShop, GoMart).
  7. Pharmacy Shopping: (GoMed).
  8. Electronic Wallet: (GoPay).
  9. Event Tickets: Purchase tickets for various events (GoTix).
  10. Games: (GoPlay).
  11. Business Application: (GoBiz and Midtrans).
  12. Charity: (GoGive and GoRay).
  13. And more (explore within the app).

How to register in the Gojek app?

To register in the Gojek app, on the first page, click the green button that says "DAFTAR" (register). Then, enter your Indonesian phone number, starting with +62 or 08, and your name. Afterward, click the "LANJUT" (continue) button. An SMS with a code will be sent to the phone number you provided, which you will need to enter in the app. After that, click the "MASUK" (login) button to access the app through your new account.
For added security and to receive order receipts and news from the Gojek app, you can also enter your email address on the "Profil Saya" (my profile) page.

How do I place an order?

How to order GoRide - motorcycle transport services?
  1. Open the Gojek app and select "GoRide" - the motorcycle icon on the main screen.
  2. Choose your destination (you can enter the address manually or search on the map).
  3. Confirm your pickup location. You can add a note for the driver if needed, and if you are in a public place, you can specify your exact pickup point.
  4. Double-check your order, select your payment method (GoPay - balance in the app or cash), and click "Order GoRide."
The driver will arrive at your pickup location, and you can track their progress on the map as they approach.
Don't forget to rate the driver after your ride. It's important for their account status.
All your orders are saved, and you can view your order history by clicking on the "My Profile" icon in the upper right corner, then selecting "My Orders."

How to order a GoCar taxi by car?

To book a car using the GoCar service in the app:
  1. Open the Gojek app and select the GoCar icon with a car image on the main screen.
  2. Enter your destination by selecting it on the map or typing in the address. Confirm the pickup location, and you can add any special notes to help the driver locate you.
  3. Ensure that both the pickup and destination locations are correct.
  4. Choose your payment method (either GoPay or cash) and then click "Order GoCar."
  5. If you are traveling with a larger group (5-6 people), click "Change service" to select GoCar L (Large) for a larger vehicle.

GoFood Food Delivery Service

To order food using the GoFood service in the app:
  1. Select the GoFood icon with red dining utensils.
  2. Choose a dish to order (on the main GoFood page, you can find various recommendations and popular dishes available near your location).
  3. Alternatively, you can search for your desired restaurant or menu using the search function. Type in the name of the cuisine, restaurant, or menu you want to order at the top of the GoFood main page.
  4. After selecting the menu, enter the address where you want the food to be delivered.
  5. Choose your payment method, either GoPay or cash.
  6. Click the "Order GoFood" button. You can also track the driver's progress on the map in the app.

Courier services – GoSend

To send a small item across the island using the GoSend courier service on a motorcycle, follow these steps:
  1. Ensure that the item you want to send is securely and properly packaged.
  2. Open the Gojek app and select GoSend.
  3. Choose whether the delivery is within the city or outside the city.
  4. Enter the pick-up address.
  5. Fill in the delivery details, including the recipient's address, location information, and the recipient's phone number.
  6. Select the weight of the item.
  7. Choose the desired delivery service (you can opt for GoSend Instant for immediate delivery or GoSend SameDay, which delivers on the same day but is not urgent).
  8. Choose the payment method: GoPay or cash. Double-check that all the information entered is correct.
  9. Click the "Order" button. Good luck with your delivery!

Bill Payment GoTagihan/Pulsa

It's a very convenient option through which you can pay your electricity bill, home internet, top up your phone balance, and more in just a few clicks. Here's how to pay your electricity bill:
  1. On the main page, select the GoTagihan icon.
  2. Next, choose the yellow PLN Token icon.
  3. You will be prompted to enter the Customer ID, which is the number on your meter (make sure to verify it with your name, and you can obtain it from the homeowner).
  4. Select a voucher for the desired amount.
  5. Choose a convenient payment method.
Follow the instructions to complete the payment.

Shopping: GoMart grocery delivery

  1. Open GoMart in the app from the main page (the red shopping cart icon).
  2. Specify the delivery address and select a store based on your shopping needs.
  3. Find and add all the items you want to purchase to your cart. You can also search for a product, and GoMart will show you which store has it.
  4. Review your order and select any valid discount vouchers.
  5. Double-check the delivery address, the items in your cart, and the payment method.
  6. Click "Order."
You can track the status of your order through the app.

Medical services and drug delivery GoMed

  1. On the Gojek app's main page, click the "More" button and find the GoMed icon below.
  2. Choose the service you need (consultation, pharmacy delivery (Toko Kesehatan), or hospital orders). Gojek provides a wide selection of trusted doctors, pharmacies, and hospitals.
  3. Add items to your cart (Tambah ke Keranjang), communicate through chat, or schedule an appointment.
  4. Review your order cart (Lihat Keranjang).
  5. Complete the order by making a payment using GoPay balance or cash.
This service collaborates with another medical app called Halodoc. Sometimes, if they are not working, you can purchase the necessary medications through other shopping services, such as GoMart.

GoBox Cargo Transportation

Here are the steps to use the GoBox service:
  1. Click on the "More" icon in the main menu, then select GoBox, the truck icon.
  2. Choose a category that matches your needs. (You can choose "Mooving" or "Transporting Goods").
  3. Enter complete delivery details (where to pick up and deliver, contact information, etc.).
  4. Provide a detailed description of the item you want to send.
  5. Ensure that the item's size matches the parameters in the app.
  6. Select a truck. If you're unsure, GoBox will provide recommendations on which vehicle suits your needs.
  7. Choose the payment method: GoPay or cash.
  8. Double-check that all the information is correct, then press the "Message GoBox" button.

Shopping in stores – GoShop, Gostore

Here are the steps to use the GoShop service:
  1. Click on the GoShop icon on the main screen.
  2. Click the green "Order now" button to start shopping. You can choose stores near your location.
  3. Enter the selected store. Don't forget to provide detailed information about the store to help drivers find it easily.
  4. Enter the item you want to buy.
  5. Write a description of the item and its approximate price.
  6. Review the order and click "Order GoShop."
  7. Fill in the delivery location and make sure the order is correct.
  8. Choose the GoPay payment method for simple and convenient transactions.

GoPay e-wallet

GoPay is your balance within the app, as well as a digital wallet service. It has many different functions, including the ability to transfer your balance to other users.
GoPay is often used for transactions on the Halodoc platform (GoMed), which allows users to book appointments with doctors online in Indonesia. Since 2021, there is also the option to make purchases within the Tokopedia app using Gojek.
You can top up your electronic wallet in various ways, including through the nearest store, banking apps, and ATMs.
Here's an example of topping up your funds through an Indomaret store:
  1. Go to the main menu and select the "Top Up" function.
  2. Choose the desired amount and click "Continue."
  3. Click "Top up with" to select the payment method.
  4. Select the Indomaret store as your choice.
  5. Click "Confirm and top up" to generate a barcode.
  6. Show the barcode to the cashier and make the payment with the specified amount plus a 2,000 rupiah fee.
To top up your GoPay balance using the Permata Bank mobile app, you can follow these steps:
  1. Open the Permata Bank mobile app.
  2. Select "ISI ULANG - ISI ULANG Gojek."
  3. Choose your account.
  4. Enter the phone number associated with your Gojek app.
  5. Input the desired top-up amount.
  6. Follow the further instructions provided in the app to complete the transaction.
Replenishment of funds via Permata Bank ATM:
  1. Insert your bank card into the ATM and enter your PIN.
  2. Select "TRANSFER" or "PEMBAYARAN" (payment), and then choose "Virtual Account."
  3. Enter the Gojek company code: 898.
  4. Input the phone number registered in the Gojek app (in the format 8980812XXXXXXXX).
  5. Enter the amount you want to top up to your GoPay balance.
  6. Follow the instructions on the ATM screen to complete the top-up transaction.
A method to top up your GoPay balance via an ATM using BCA bank as an example:
  1. Insert your card and select "TRANSFER," then choose "BCA Virtual Account."
  2. Enter the Gojek company code, which is 70001, and your registered phone number within the Gojek app, starting with 08. This would be in the format: 700010812XXXXXXXX.
  3. Input the amount you want to top up.
  4. Follow the provided instructions to complete the process.
Adding funds through internet banking using BCA mobile as an example:
  1. Open the BCA Mobile application.
  2. Select "M-Transfer" and then "Transfer BCA Virtual Account."
  3. Enter the Gojek company code, which is 70001, and your registered mobile number within the Gojek app, starting with 08. It should be in the format: 700010812XXXXXXXX.
  4. Input the amount you want to top up.
  5. Enter your card's PIN code.
Additionally, there are other methods of topping up through the bank as described in the app. Choose the one that is most convenient for you.

GoBiz Business Application

In this application, you can do many things: manage GoFood, place orders in stores, receive GoPay payments, analyze sales reports, and create advertising campaigns.

Accepting online and offline Midtrans payments

For transfers, you can choose to use electronic money, credit/debit cards, online banking, or cash payments at retail points. By offering various payment options, your business can accept payments from any customer.

Streaming and entertainment services: GoGames games, GoPlay and GoTix ticket purchase

Purchasing tickets for movies, concerts, and other events with GoTix:
  1. Click on the GoTix icon with the ticket image.
  2. Choose the movie or event you want to attend.
  3. Select the seat number and type of ticket you wish to purchase.
  4. Click on "Order Details."
  5. Choose your payment method and click "Order Now."
  6. Double-check all the details of your order before making the payment.
If your payment is successful, you will receive an electronic ticket that you can view by clicking on the ticket icon in the upper right corner.

Ordering a Bluebird blue taxi

  • Select the icon on the main menu with the image of a white car inside a blue circle - GoBluebird.
  • Specify the destination and other details (similar to ordering a car). You can choose to pay with GoPay, PayLater, LinkAja, a credit/debit card, or cash. Don't forget to click "Order GoBluebird."


The article described the main services of the Gojek app, whose functionality expands with each passing year. The app also offers various bonus and cashback systems, discount programs, and loyalty programs.
When using the "Gojek Paylater" feature, you can pay for Tokopedia purchases in installments by following the provided instructions.
You can also top up your card for trips on the toll road across the ocean Mandiri Bank (and possibly other banks) through the Gojek app using the NFC function by tapping it against your phone.
Many of the essential services you need can also be found in other apps like Grab and Shopee. The usage is identical; however, in Indonesia, Gojek is the most popular app with the broadest functionality.
In 2019, Gojek announced a partnership with Astra to test electric motorcycles as a means of transportation, a move aimed at promoting an eco-friendly lifestyle.
Now, here's a bonus for those who've read the article to the end.
Sometimes, when you order a ride in a tourist center, the price can be much higher than usual. You may need to walk a bit, and the price can change significantly.
Apps like Gojek, Grab, and Uber have changed the lifestyle and attitude of Indonesians toward public transportation.
We wish success and luck to these companies, and for all of us, safe travels!
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