Wrong Gym

I’ve been a member of Wong Gym on and off for almost three years, spending most of my winters in Bali. Over that time, I’ve consistently chosen Wong Gym over other options because of the on-the-ground team—staff who remember names, routines, and genuinely care about members. That is the only reason I came back again this year.

Before returning for my third year, I explicitly asked whether there was construction. I was told by staff that everything was fine. In reality, there was ongoing, heavy construction literally next to the pool and lounge area, with visible excavators and constant noise every morning. This significantly affected the experience, especially for members who value a calm, consistent environment.

I want to be very clear: Two of my close friends—who joined later, spent less time at the gym, and paid for shorter or cheaper memberships—were offered 20% discounts by regular staff/trainers (not by former management). When I raised this, I didn’t demand anything; I simply asked for clarity and fair treatment.

I spoke with the new manager, Kevin, who told me he would review the situation and get back to me within a week. Instead:

I was ignored for nearly three weeks

- Avoided in person

- Never followed up with
- Never given a clear yes or no

Only on the final day of my membership, after I pushed the team to follow up, did he finally speak to me—offering excuses, shifting responsibility to past management (which had nothing to do with the discounts in question), and taking no accountability.

I am Canadian, and for me, basic service standards matter:

A response within 72 hours

- Clear communication

- Owning decisions instead of deflecting blame

- None of that happened.

What disappointed me most is that I was fully prepared to pay full price for a 3- or 6-month membership. All I expected was respect, transparency, and professionalism. Instead, I was told that if I wanted a discount, I should “email and ask”—which I would never do. Good service doesn’t require customers to beg; it requires proactive, responsible management.

At the moment, it honestly feels like there is no real management at the gym—just a title, without the actions that should come with it.

Final thoughts:

⭐ The staff on the floor are exceptional and the reason this gym still has loyal members.

❌ The current management approach is disappointing, avoidant, and lacks accountability.

❌ The construction issue was not communicated honestly.

❌ Long-term members are not treated fairly or proactively.

I genuinely wanted to continue supporting Wong Gym because of the team. Unfortunately, due to the management experience, I would not return under the current conditions, nor recommend it to others who value transparency, professionalism, and responsible leadership.