Opening an Account for Foreigners
Foreigners in Bali can obtain various Maybank cards, including credit, debit, and prepaid cards. To do so, they must provide certain documents and meet some of the bank's requirements. To get a card, foreigners need to submit the following:
- Passport.
- Proof of residence (e.g., rental agreement or utility bills).
- Proof of income (e.g., employment letter or bank statement).
- They must also stay in the country for more than 90 days.
Maybank Cards
Credit Cards:
• Maybank Platinum Visa Card:
This card provides access to a wide range of privileges, including special offers and discounts at various stores, restaurants, and hotels. The Maybank Platinum Visa card offers several features and benefits, including limits and conditions to be aware of.
Cashback and Spending Limits:
- You can earn up to 3.33% cashback on all spending in local and foreign currencies.
- Quarterly cashback is capped at S$30 with minimum monthly spending of S$300 during the quarter, and S$100 with minimum monthly spending of S$1,000 during the quarter.
- No cashback is awarded if the minimum monthly spending is not reached within the quarter.
Fees and Charges:
- The annual fee is S$80, but it is waived for the first three years and can be waived further if the card is used at least once every three months.
- The quarterly service fee is S$20, which is waived if the card is used at least once every three months.
- The foreign currency transaction fee is up to 3.25%.
- Late payment penalty is S$100 if the minimum payment is not made by the due date.
- The cash advance fee is 5% of the transaction amount or S$15, whichever is higher.
Interest Rates:
- The interest rate on purchases is 26.9% per annum.
- The interest rate on cash advances is also 26.9% per annum.
Additional Benefits:
- Free travel insurance coverage up to S$500,000 when paying for airline tickets with this card.
- The card supports Apple Pay and Samsung Pay for convenient mobile payments.
These features make the Maybank Platinum Visa card a good choice for those who can meet the minimum spending requirements to maximize cashback benefits. It also offers important perks like travel insurance and mobile payment support.
• Maybank Gold Visa Card offers standard privileges, including the TREATS Points loyalty program, which can be redeemed for various offers. The Maybank Gold Visa Card has the following limits and conditions:
Credit Limit:
- The maximum credit limit is up to USD 200,000. However, the actual limit may vary depending on your credit history and income.
Interest Rates:
- Purchase interest rate: 18% per annum.
- Cash withdrawal interest rate: 24% per annum.
Annual Fees:
- Main card: USD 30.
- Additional card: USD 15.
- Minimum payment: USD 10 or 10% of the total outstanding amount, whichever is higher.
Debit Cards:
Maybank Visa Debit Card: Provides convenience for everyday transactions and offers cashback and discounts at selected stores.
Maybank Visa Debit Card Limits:
- Daily ATM withdrawal limit: Typically ranges from 1,000 to 5,000 Malaysian ringgit (MYR) per day. In Indonesian rupiah (IDR), this is approximately 3,500,000 to 17,500,000 IDR (currency exchange rates may vary).
- Daily spending limit in stores and online: Can reach 10,000 MYR or more, which is approximately 35,000,000 IDR or higher.
- International transaction limits: These limits generally match the ATM withdrawal and spending limits.
- Contactless payment limit: Without a PIN, it is up to 250 MYR per transaction, which is roughly 875,000 IDR.
For more accurate information on the specific card limits and possible fees for international transactions, it's recommended to contact Maybank or check the terms of service in the agreement.
Maybank Platinum Debit Card offers additional benefits, such as access to exclusive deals and discounts.
Daily ATM withdrawal limit:
- Usually up to 10,000 MYR per day, which is approximately 35,000,000 IDR (exchange rates may vary).
Daily spending limit in stores and online:
- Can reach 20,000 MYR or more, which is approximately 70,000,000 IDR or higher.
International transaction limits:
- Typically, they are the same as the ATM withdrawal and spending limits—up to 10,000 MYR per day for cash withdrawals and up to 20,000 MYR for purchases.
Contactless payment limit: Without a PIN, it is up to 250 MYR per transaction, which is roughly 875,000 IDR.
Terms of Use:
International transaction fees:
- Maybank may charge a fee for international transactions, usually a percentage of the transaction amount plus a fixed fee. It is advisable to confirm current rates with the bank.
Currency Conversion:
- Transactions made in foreign currencies will be converted into Malaysian ringgit at the Visa/Mastercard exchange rate on the transaction processing day. An additional currency conversion fee may apply.
Security:
- The card is chip-enabled and supports 3D Secure for online purchases, providing an extra level of security.
Access to Privileges:
Maybank Platinum Debit Card holders can enjoy various privileges, such as discounts at stores and restaurants, access to airport VIP lounges, and more. For accurate and up-to-date information on the limits and conditions for using your card in Bali, it is recommended to contact Maybank via their official website or customer support.
Prepaid Cards:
- Maybank Prepaid Card: Suitable for everyday use, providing security and control over spending.
Maybank Prepaid Cards offer flexible terms and limits for cardholders, including usage abroad.
Daily ATM Withdrawal Limit:
- Typically up to 5,000 Malaysian ringgit (MYR) per day, which is approximately 17,500,000 Indonesian rupiah (IDR) (currency rates may vary).
Daily Shopping and Online Spending Limit:
- Can reach up to 10,000 MYR per day, which is around 35,000,000 IDR.
International Transaction Limit:
- International transaction limits usually match the ATM withdrawal and shopping limits, meaning up to 5,000 MYR per day for ATM withdrawals and up to 10,000 MYR for shopping.
Contactless Payment Limit:
- Without a PIN, it is up to 250 MYR per transaction, approximately 875,000 IDR.
Terms of Use:
- Card Top-up: You can top up the card to a certain limit, typically up to 10,000 MYR. The top-up can be done through online banking, at bank branches, or via Maybank ATMs.
- International Transaction Fees: Maybank may charge a fee for international transactions, usually a percentage of the transaction amount plus a fixed fee. It's recommended to check the current rates with the bank.
- Currency Conversion: Transactions made in foreign currency will be converted to Malaysian ringgit at the Visa/Mastercard exchange rate on the transaction processing day. An additional currency conversion fee may apply.
- Security: The card can be blocked in case of loss or theft via Maybank’s customer service. It also supports chip and PIN technology to ensure transaction security.
Access to Privileges:
Maybank Prepaid Card holders can enjoy various promotions and discounts offered by the bank and its partners. For accurate and up-to-date information on the limits and conditions for using your card in Bali, it’s recommended to contact Maybank through their official website or customer support.
For more detailed information and to apply for cards, you can visit the Maybank website or a nearby branch in Bali.
Swift Transfer
To make a SWIFT transfer at Maybank, follow these steps:
🔹 Gather necessary information:
- Recipient’s Name: Full name of the account holder.
- Recipient’s Address: Full address of the recipient.
- lRecipient’s Bank Name: Name of the bank receiving the transfer.
- Recipient’s Bank SWIFT/BIC Code: Unique bank identification code.
- Recipient’s Account Number (IBAN, if applicable): International Bank Account Number.
- Payment Purpose: A brief description of the transfer purpose.
🔹 Prepare your details:
- Sender’s Name: Your full name.
- Sender’s Account Number: Your Maybank account number.
- Sender’s Address: Your full address.
🔹 Fill out the SWIFT transfer form:
- You can obtain the SWIFT transfer form at a Maybank branch or download it from Maybank’s official website.
🔹 Visit a Maybank branch:
- -Bring the completed form, your passport or another form of ID, and visit the nearest Maybank branch. You can also make the transfer via online banking if you have access.
- Provide the filled form, your passport, and any other required documents to the bank officer.
- The bank officer will verify the accuracy of the data entered. Ensure that all details are correct to avoid delays or errors in the transfer.
- Pay the transfer fee:
The fee for SWIFT transfers varies depending on the amount and destination. Check with the bank officer for exact rates.
Once the transfer is complete, you will receive a receipt. Keep it until you confirm that the funds have been credited to the recipient’s account.
Helpful Tips:
- Ensure you have all necessary information before visiting the bank.
- Check the limits and fees for international transfers.
- Ensure the transfer complies with international and local currency control regulations.
SWIFT Transfer Fees at Maybank:
Fees for SWIFT transfers at Maybank can vary depending on factors such as the transfer amount, currency, destination country, and type of service (standard or urgent transfer).
- Fixed transfer fee:
Typically, a fixed fee is charged for processing a SWIFT transfer. This fee is around 20-50 MYR, equivalent to approximately 65,000-160,000 IDR, depending on the transfer amount and destination.
- Percentage fee on transfer amount:
In addition to the fixed fee, a percentage fee of the transfer amount may be charged, usually 0.1%-0.5% of the transfer amount, with minimum and maximum fees.
- Currency conversion fee:
If the transfer is made in a currency other than your account currency, a currency conversion fee is applied. This fee may range from 1%-3% of the transfer amount.
- Additional fees:
There may be additional fees for urgent transfers or special services. These fees can vary depending on the specific transfer terms.
Fee Examples:
- Fixed Fee: 30 MYR (approximately 97,500 IDR).
- Percentage Fee: 0.1% of the transfer amount, with a minimum of 10 MYR (approximately 32,500 IDR) and a maximum of 100 MYR (approximately 325,000 IDR).
- Currency Conversion Fee: 1.5% of the transfer amount.
Example of SWIFT Transfer Fee Calculation:
Let's assume you want to send 10,000 Malaysian ringgit (MYR) to Bali:
1. Fixed Fee: 30 MYR (approximately 97,500 IDR).
2. Percentage Fee: 0.1% of 10,000 MYR = 10 MYR (approximately 32,500 IDR).
3. Total Fee: 30 MYR + 10 MYR = 40 MYR (approximately 130,000 IDR).
Useful Tips:
- Check the latest fees at a Maybank branch or on the official bank website before making a transfer.
- Review exchange rates and potential currency conversion fees.
- Compare services; there may be alternative transfer methods with lower fees.
For accurate information on SWIFT transfer fees at Maybank in Bali, it's recommended to contact the bank directly or visit their official website.
SWIFT Transfer Processing Times:
Processing times for SWIFT transfers can vary depending on factors such as the destination country, currency, recipient bank, and the time of sending. Here is general information on SWIFT transfer times at Maybank:
SWIFT Transfer Times:
- Domestic Transfers: Typically take 1-2 business days.
- International Transfers:
- To Asian countries: 1-3 business days.
- To Europe and the USA: 2-5 business days.
- To other regions: 3-7 business days.
Factors Affecting SWIFT Transfer Times:
- Time of Sending: Transfers sent before the cut-off time (usually by noon) may be processed the same day. Transfers sent after the cut-off time will be processed the next business day.
- Business Days and Holidays: Transfers are processed only on business days. National and bank holidays may extend the processing time.
- Compliance and Verification Procedures: Transfers may be delayed due to compliance checks, especially for large amounts or transfers to countries with specific requirements.
- Recipient Bank’s Processing Time: The processing time also depends on the recipient bank’s internal procedures.
Helpful Tips:
- Plan Ahead: If the transfer needs to be completed by a certain date, initiate it in advance, accounting for potential delays.
- Track the Transfer Status: Maybank offers the ability to track the status of a SWIFT transfer. Use this service to check the progress of your transfer.
- Confirm Details with the Bank: Before sending the transfer, confirm all details and possible timelines with a bank representative.
How to Request a Maybank Statement for Address Verification
1. Visiting a Bank Branch:
1. Prepare the necessary documents:
- Passport or other identification.
- Your Maybank account number.
- Any other documents that may be required (e.g., bank card).
2. Visit the nearest Maybank branch.
3. Fill out the statement request:
- Ask the bank representative for a bank statement.
- Complete the required form, specifying the period for the statement and the preferred format (paper or electronic).
- The bank officer may provide the statement immediately or let you know when it will be ready.
2. Online Banking (Maybank2u):
- Go to the Maybank2u website and log in with your credentials.
- Navigate to the "Accounts" section and select the relevant account.
- Choose the "E-Statement" or "Request Statement" option.
- Specify the period for which you need the statement.
- After processing the request, you can download the statement in PDF format or print it.
3. Mobile App (Maybank):
- Open the Maybank mobile app on your smartphone. Log in with your credentials.
- Navigate to the "Accounts" section and select the relevant account.
- Find the "E-Statement" or "Request Statement" option.
- Specify the period for which you need the statement.
- After processing the request, you can download the statement in PDF format or send it to your email.
Helpful Tips:
- Ensure your address and contact information are up-to-date before requesting a statement.
- Check the limits and fees. Some banks may charge a fee for providing a statement, especially if requested in paper form.
- Keep copies of your statements for personal and financial records.
How to Withdraw Money from an ATM Without a Card (MOBILE CASH)
1. Open the Maybank mobile app on your device.
2. Log into your account or register if you don't have one yet.
3. Find the MOBILE CASH section or a similar option in the app menu.
4. Select the "MOBILE CASH" or "Cardless" option to withdraw money.
5. Specify the amount you wish to withdraw.
6. Follow the on-screen instructions, including confirming the transaction using a unique code or password.
7. After successfully completing the transaction, you will receive a security code or a QR code for use at a Maybank ATM.
8. Visit the nearest Maybank ATM and choose the "MOBILE CASH" or similar option.
9. Enter the security code or scan the QR code you received in the app.
10. Follow the on-screen instructions at the ATM to complete the cash withdrawal.
Bank Account Number
1. Internet Banking: Log into your internet banking account via the official Maybank website. Once logged in, you can find your account number in the "Profile" or "Accounts" section.
2. Mobile App: If you have the Maybank mobile app, log into your account. Your account number is usually displayed in the "Profile" or "Accounts" section.
3. Bank Statement: You can check your account number on your latest bank statement received from Maybank.
4. ATM or Bank Branch: You can also visit the nearest Maybank branch in Bali or use an ATM to get information about your account.
Typically, your Maybank account number in Bali is listed on your bank card, bank statement, or in your online banking profile.
Viewing Transactions on Your Card (Account)
The bank generally provides several ways to view transactions on your account or card, including online banking, mobile apps, bank statements, and visiting a branch.
1. Internet Banking: Log into your internet banking account through the official Maybank website. Go to the "Transactions" or "Transaction History" section to view all your account or card transactions.
2. Mobile App: If you have the Maybank mobile app, log in. In the "Transactions" or "Transaction History" section, you will find a list of all transactions on your account or card.
3. Bank Statement: Check the latest bank statement you received from Maybank. It should reflect all transactions made on your account.
4. ATM or Bank Branch: You can also visit the nearest Maybank branch in Bali or use a Maybank ATM to get a statement of your recent account or card transactions.
Phone Bill Payment
1. Via Internet Banking:
- Log into your internet banking account via Maybank’s official website.
- Find the "Payments" or "Transfers" section.
- Select the "Mobile Bill Payment" option and enter the necessary details (phone number, payment amount, etc.).
- Confirm the payment using identification or a confirmation code provided by the bank.
2. Via Mobile App:
- Open the Maybank mobile app.
- Find the "Payments" or "Bills and Payments" section.
- Select "Mobile Bill Payment" and provide the necessary details (phone number, payment amount, etc.).
- Confirm the payment by following the instructions in the app.
3. Via ATM or Bank Branch:
- Visit the nearest Maybank branch or use an ATM.
- Select the "Payments" or "Service Payments" option.
- Follow the on-screen instructions, enter the phone number and payment amount.
- Follow the ATM’s on-screen instructions to complete the payment.
Make sure you have sufficient funds in your account to pay your phone bill. After completing the payment, you will receive confirmation of the transaction.
Currency Transfer Between Your Accounts
1. Via Internet Banking:
- Log into your internet banking account via the Maybank website.
- Find the "Transfers" or "Transfer Between Accounts" section.
- Select the sender and recipient accounts.
- Enter the transfer amount and choose the currency.
- Confirm the transaction using identification or a confirmation code.
2. Via Mobile App:
- Open the Maybank mobile app.
- Find the "Transfers" or "Transfer Between Accounts" option.
- Select the sender and recipient accounts.
- Enter the amount and choose the currency for the transfer.
- Confirm the transaction as instructed by the app.
3. Via ATM or Bank Branch:
- Visit the nearest Maybank branch or use an ATM.
- Select the "Transfer Between Accounts" or "Currency Transfer" option.
- Enter your account details, transfer amount, and choose the currency.
- Follow the ATM’s instructions to complete the transaction.
Make sure you have access to both accounts and sufficient funds for the transfer. After completing the operation, you will receive a confirmation of the currency transfer between your accounts.
For up-to-date information on limits and fees for currency transfers between your accounts, it’s recommended to contact the nearest branch or customer support:
- Call the local customer service number for Maybank.
- Contact bank staff via the online chat on their website.
- Visit the branch in person for consultation on limits and fees for currency transfers between your accounts.
Maybank will provide the most accurate and current information on limits and fees at the time. Be sure to ask about any possible charges or additional costs that may be associated with your currency transfer.
Customer Support
- Email: customercare@maybank.co.id
- Official Website: Maybank Indonesia
You can contact the bank directly via the provided contact details to get detailed information on services, limits, fees, or any other questions you may have.
Mobile App
Maybank currently offers a mobile banking app called Maybank2u, which is available for download on iOS and Android devices. By visiting the official Maybank website, you can find information about the available resources and online banking tools.
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